Error in updating your system
If your computer doesn't let you complete these steps, contact the person who has administrator rights to your computer to complete the Chrome update.
Check the settings for your antivirus, firewall, or parental control software.
On Windows Vista, 7, 8, or 10 the preference file is found at: Users\[User name]\App Data\Roaming\Adobe\Adobe [Product Name] [Product Version]\Adobe [Product Name] [Product Version] Settings\Adobe [Product Name] [Product Version]If you need a quick way to reset your preferences, you can do it in many Adobe applications using a keyboard shortcut while launching the product.
The troubleshooting tasks below reflect the default interface of Windows and the Classic View of the Control Panel. Before you install an update, make sure that your system meets the requirements.
Some tasks require you to locate files, folders, or extensions that are hidden by default. Visit the Adobe Product Updates page to see updates available for your product.
For help installing service packs and updates, contact Microsoft technical support.
Re-create the Adobe application preferences file to eliminate problems that a damaged preferences file can cause.